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 Consumer Support
Reseller Support
Driver Downloads
FAQs
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United States Headquarters
(Supporting North America)
For questions or comments regarding Consumer Support issues of EP Memory products, contact us by phone or by email.
Toll-free phone support is available Monday through Friday between the hours of 9:00AM and 4:00PM (PST). Email inquiries will be answered in the order in which they were received. If an email inquiry is made during weekend hours, the answer will be forthcoming on the next business day.
Before contacting Consumer Support, please review the Frequently Asked Questions for possible solutions.
To replace a defective product, please complete the following steps:
- Download the form below. Then fill out your contact and product information.
RMA PDF- based Form (704KB) 
- Send your completed request form via email or fax, by using the following numbers:
- Once your request form has been received by EP Memory Technical Support, you will receive your RMA (Return Material Authorization) number and shipping instructions. For all inquiries regarding your RMA Request Form, please use the following numbers:
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